Some of our most popular products sell out fast, however, some of them are available on backorder. If you wish to order any item that is out of stock, you can place this item on backorder. Products that are available for backorders have clear indication within the product description.
For backorders, we will do our best to source the product from our suppliers within 60 working days from the date that you placed your order. We also guarantee to lock in the original purchase price of the back-ordered item.
If we are not able to procure the product within this timeframe we will contact you and let you know what your options are which could include:
- If we are not able to source the product from the supplier, we may need to cancel the order for the product, and provide you with a refund; or
- If we are able to source an alternative, comparable product, we will give you a choice as to whether you wish to purchase this item. If you decide that you no longer want the product, we will provide you with a refund of the original price paid.
When you place an item on backorder with us, we will ship it to you as soon as it arrives.
In the event of a product being placed on backorder, while you have other available items on that order, we will ship all available items first. Your backordered item(s) will be sent to you, as soon as it arrives. You will only be charged shipping once.
In the event you would like to cancel your backorder, you may do so. If the status of your order is still “Processing” there will be no cancellation surcharge. If the status of your order has turned to “Backorder”, it has gone through our processing queue and a surcharge of RM15 will be placed on your cancellation request. The surcharge will be deducted from your refund.